At Honey Zoo, customer satisfaction is our top priority. We take great care to ensure every jar of honey reaches you in perfect condition. Since our products are natural and food-based, certain guidelines apply for returns and refunds.

🍯 1. Eligibility for Return

• Returns are accepted only if the product is damaged, leaked, or tampered during delivery.

• Because honey is a perishable and consumable product, we cannot accept returns once the seal has been broken or the jar has been opened.

• To qualify for a return or replacement, please contact us within 24 hours of delivery.

📸 2. Proof Required

When reporting an issue, kindly provide:

• Order number

• Clear photos or a short video showing the damaged or defective product
  This helps us verify your claim quickly and arrange a replacement.

💰 3. Refund or Replacement Options

Once your claim is approved, you can choose one of the following options:

• Replacement: A new product will be sent at no extra cost.

• Refund: If a replacement is not possible, we will issue a full or partial refund to your original payment method within 5–7 working days.

🚚 4. Non-Returnable Items

• Opened or used honey jars

• Products damaged due to customer mishandling or improper storage

• Items returned after the 24-hour window

🕐 5. Order Cancellations

• Orders can be cancelled before dispatch only.

• Once shipped, cancellation is not possible.

🧴 6. Quality Assurance

Each Honey Zoo product is freshly packed, quality-checked, and sealed to preserve its natural taste and purity. Slight variations in color, aroma, or texture are natural and not considered defects.

📞 7. Contact Us

If you have any questions about our return or refund process, please reach out:

📧 Email: info.honeyzoo@gmail.com
📱 Phone/WhatsApp: 0321-9151751